Refund policy

This policy explains when you can get your money back for a Kalvikarai plan, and how to ask for it. It applies to every payment made for the Practice Plan or PRO.

How our plans work

• Paid plans are one-month prepaid passes. You pay once and the plan runs for one month.
• Plans never renew by themselves. We never charge you again unless you choose to renew, so there is nothing to cancel.
• If you renew early, your next month is queued and starts when your current month ends.
• The Free plan lets you try Kalvikarai before you pay. Please use it to decide whether a paid plan is right for you.

When you get a full refund

Payment problems

We refund you in full if:

• Money was deducted but your plan didn’t activate. Most of these payments are refunded automatically. If your plan hasn’t started and your money hasn’t come back within 5–7 working days, contact us.
• You were charged twice for the same plan. We refund the extra payment.
• Your upgrade price expired before the payment finished. The app tells you when this happens. We refund that payment automatically, and you can start the upgrade again.

Changed your mind within 48 hours

You can ask for a full refund within 48 hours of paying if, in that time, you have used no more than:

• 1 mock test
• 50 practice questions
• 0 OMR answer sheets

If you have used more than this, the payment can’t be refunded. For an upgrade from Practice to PRO, we refund the amount you paid for the upgrade and your account goes back to the Practice Plan for the rest of its month.

A month that hasn’t started yet

If you renewed early and your next month is still queued, you can ask for a full refund of that month at any time before it starts.

When we didn’t deliver what you paid for

If a paid feature didn’t work because of a problem on our side, such as a long outage or OMR checking that kept failing, contact us. We will:

1. Add free days to your plan to make up for the time you lost, and fix the problem.
2. Refund you, in full or in part, if we can’t fix the problem within a reasonable time.

Wrong discount

If the app accepted a promo code or offer but charged you the full price, you keep your plan and we refund the difference between what you paid and the discounted price.

When we can’t give a refund

• Change of mind after 48 hours, or within 48 hours if you have used more than the limits above.
• Unused days in a month that has already started. We don’t refund part of a month.
• Deleting your account. If you delete your account while a paid plan is active, the remaining days are lost and are not refunded. The app warns you about this before you delete.
• Accounts suspended for breaking our terms of use, for example sharing your login or copying our content.
• Exam changes. We can’t give refunds because TNPSC postpones, cancels or changes an exam, because you can still use your plan to keep preparing.

How to ask for a refund

Email support@kalvikarai.com from the email address on your Kalvikarai account, or include it in your message. Please tell us:

• The plan you bought and the date you paid
• The Razorpay payment ID, which you can find in your payment confirmation (if you have it)
• Why you are asking for a refund

We reply within 3 working days. If we approve your refund, we send it back to the account or card you paid with. Your bank usually takes 5–7 working days to show the money in your account. We can’t send refunds to any other account.

When you get a full refund, your plan ends at the same time.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Any change applies only to payments made after that date.

Contact

Kalvikarai, support@kalvikarai.com